How to Fix It When a Fire TV Stick Is Not Connecting to Internet

This article explains how to get your Fire TV Stick reconnected to the internet.

If someone else set up your Fire Stick, especially if someone installed a VPN, you may need to ask for that person’s assistance.

The most common cause of a Fire TV Stick not connecting to the internet is a problem with your home network, but there are several other potential issues you’ll need to rule out. Here are the most common reasons a Fire TV Stick will fail to connect to the internet:

Before you do anything else, check to see if Amazon is down. If Amazon services are down, there’s nothing you can do but wait for them to fix the problem. If everything seems to be working on their end, and you can access sites/services like Amazon Prime from other devices on your network, you can move on to troubleshooting other potential issues.

To get your Fire TV Stick connected to the internet, follow these troubleshooting tips:

Check your Fire TV Stick Wi-Fi connection. You can check your connection by navigating to Settings > Network then selecting your network. If the signal strength isn’t good or very good, consider moving your wireless router or Fire TV Stick to improve the connection.

Reset your network connection. If it says your Wi-Fi signal strength is strong or very strong, but you still can’t connect to the internet, try resetting the connection. Navigate to Settings > Network > Your Wi-Fi Network, then press the menu button to forget the network. You can then select your network again to reconnect, enter your password, and see if the connection is working.

Try your 2.4 GHz network if possible. If your modem provides 2.4 GHz and a 5 GHz network, navigate to Settings > Network, switch to the 2.4 GHz network, and check if the Fire TV Stick can connect. The 5 GHz network is faster, but the 2.4 GHz network will have a stronger signal and a greater range.

Try a wired Ethernet connection. If you cannot establish a strong Wi-Fi connection, connect a Fire TV Stick to your router with an Ethernet adapter. It's an accessory that plugs into the USB port on the Fire TV Stick and allows you to connect both power and an Ethernet cable to the Fire TV Stick.

Restart your network hardware. Many network connectivity issues can be solved by restarting your network hardware, including your router and your modem. Unplug both from power, wait for 30 seconds to a minute, and plug them back in.

Restart your Fire TV Stick. If there’s a problem with the Fire TV Stick, a restart will often get things working again. Your Fire TV Stick doesn’t have a power button, but you can restart it by unplugging it from power for five seconds and then plugging it back in.

Check your VPN configuration. If you have a VPN installed on your Fire TV Stick, it may be preventing the Fire TV Stick from connecting to the internet. You can quickly rule this out by temporarily uninstalling the VPN and checking to see if you can connect to the internet. If that fixes the problem, contact the developers of your VPN app for information about how to configure it.

Deregister your Amazon account. If you see an error where home is unavailable, or the Fire TV Stick can’t connect to the server, then deregistering your Amazon account may help. Navigate to Settings > My Account > Amazon account > Deregister and follow the on-screen prompts. You’ll then have to sign back into your Amazon account and see if the Fire TV Stick works.

Factory reset your Fire TV Stick. If your Fire TV Stick cannot connect to the internet, perform a factory reset. It will completely reset the Fire TV Stick, so you’ll have to set it up like you did when you first got it.

If your device is connected to Wi-Fi but not the internet, it could be a weak Wi-Fi signal, damaged Ethernet cables, or conflicts with your VPN. If your Fire TV Stick won't connect to Wi-Fi even though your internet connection is stable, the problem likely lies with your router.

Your Fire TV Stick can't connect to Amazon services. If your internet connection works, deregister your Amazon account, sign back in and see if the Fire TV Stick works.

If your Fire TV Stick is not responding, restart the device, update your Fire TV Stick, or reset the device as a last resort. If you're having problems with a specific app, reinstall it. The problem could also be that your Fire TV Stick remote isn't working.